Lost Hotmail Password


New Email

My name is Klinger, from Brazil. I´m working as support technician in a big company of transport. My director lost his password from Hotmail and he doesn´t remember his secret answer and he put the alternative e-mail as your own e-mail. So... i´d like to know how can i solve this problem? May you help me to reset his password by sending his personal documents? Please! I need so much your help.