How to troubleshoot sending and receiving problems with IncrediMail

popowich

EQ Forum Admin
Staff member
Hello,

If you are having a problem sending or receiving e-mail the first thing we need to do is enable logging so that we can create a record of any errors that are occurring. To enable logging in IncrediMail please follow these steps:


  • Open IncrediMail
  • Go to the Tools menu and select Options
IncrediMail - Tools Options.JPG

  • Select the Advanced tab and check the box for Generate a log file when sending or receiving mail
IncrediMail - Advanced Logs.JPG

  • Click OK to close that window.
  • Click the button to check for new e-mail.
  • Go back to the Advanced tab and click the Logs button.
IncrediMail - Check Logs.JPG


  • Double click open the log file for the account that you are having a problem with.
If you are not sure what a message in the error log means please reply to this thread and copy/paste the entire error log so we have you fix the problem.
 

rajendra

New Email
----------------------------------------------------------
IncrediMail 2.0 Log Engine (Build ID: 6395260 Setup ID: 2)
----------------------------------------------------------
[Thu May 02 16:43:17.391] Log Start

[Thu May 02 16:43:17.391 (0.000)] OnHostFound - Calling ReceiveMessages
[Thu May 02 16:43:17.396 (0.005)] OnHostFound - UpdateDownloadedMessage was NOT called !!!

[Thu May 02 16:43:17.688 (0.297)] Log End


----------------------------------------------------------
IncrediMail 2.0 Log Engine (Build ID: 6395260 Setup ID: 2)
----------------------------------------------------------
[Thu May 02 16:44:25.147] Log Start

[Thu May 02 16:44:25.148 (0.001)] OnHostFound - Calling ReceiveMessages
[Thu May 02 16:44:25.152 (0.004)] OnHostFound - UpdateDownloadedMessage was NOT called !!!

[Thu May 02 16:44:25.333 (0.186)] Log End


----------------------------------------------------------
IncrediMail 2.0 Log Engine (Build ID: 6395260 Setup ID: 2)
----------------------------------------------------------
[Thu May 02 16:44:37.684] Log Start

[Thu May 02 16:44:37.684 (0.000)] OnHostFound - Calling ReceiveMessages
[Thu May 02 16:44:37.688 (0.004)] OnHostFound - UpdateDownloadedMessage was NOT called !!!

[Thu May 02 16:44:37.884 (0.200)] Log End


----------------------------------------------------------
IncrediMail 2.0 Log Engine (Build ID: 6395260 Setup ID: 2)
----------------------------------------------------------
[Thu May 02 16:45:38.410] Log Start

[Thu May 02 16:45:38.411 (0.001)] OnHostFound - Calling ReceiveMessages
[Thu May 02 16:45:38.415 (0.004)] OnHostFound - UpdateDownloadedMessage was NOT called !!!

[Thu May 02 16:45:38.606 (0.196)] Log End


----------------------------------------------------------
IncrediMail 2.0 Log Engine (Build ID: 6395260 Setup ID: 2)
----------------------------------------------------------
[Thu May 02 16:46:39.381] Log Start

[Thu May 02 16:46:39.382 (0.001)] OnHostFound - Calling ReceiveMessages
[Thu May 02 16:46:39.387 (0.005)] OnHostFound - UpdateDownloadedMessage was NOT called !!!

[Thu May 02 16:46:39.587 (0.206)] Log End
--------------------------------------------
This is what the log file says...... Unable to send or receive emails
 
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