How do I recover my Bulk Mail folder?

Discussion in 'AOL' started by rogercorke, May 8, 2019.

  1. rogercorke

    rogercorke New Email

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    I've just started using AOL and I tried to set up a Spam/Junk folder. For some reason best know to AOL, it calls this folder Bulk Mail. Having set it up, I discovered there was mail in it that shouldn't have been junk.

    Then, through my desktop email client - I use Mozilla Thunderbird - I renamed the folder "Spam". That was a mistake...the emails in it - all of which had been wrongly assigned as spam - disappeared. I renamed it back again as Bulk Mail but it was too late. They were gone.

    How do I get them back and how to I set up a spam folder on my desktop and in webmail where all emails that might be spam can go?

    As usual, AOL have been completely useless. Can anyone guide me step-by-step on how to set this up?
    thank you.
     


  2. SamBond

    SamBond Valued Member

    Joined:
    May 13, 2019
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    Hey,
    Just try these steps:

    Login through webmail and check if you can access the same folder which you renamed.
    There might be a chance that there was a pre- existing junk folder which merged both the folder.
    Was it a POP3 configuration or IMAP?
     

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