Yahoo mail: Reply, forward, and help buttons not working

Discussion in 'Help Desk' started by SueMississippi, Nov 9, 2015.

  1. SueMississippi

    SueMississippi New Email

    Nov 9, 2015
    Likes Received:
    I am working on my desk top and use Chrome. I have two different Yahoo mail accounts. One is working very well, and on the other account, the reply, forward, and help buttons not working. I have checked to make sure that Java Script is enabled, have deleted the history, and have cleared the cache. And since the Help button is not functioning, I cannot do anything to fix it while in that email program. I have had Yahoo run an auto scan and received an email stating that everything is working just fine. :(

    I am thinking that I might have to upgrade that particular Yahoo mail program, but cannot do it if the buttons aren't working. Is there a way to contact Yahoo support for a specific problem-where someone would contact me ? Does anyone have an idea to get the buttons working again ? Thanks!

  2. popowich

    popowich EQ Forum Admin Staff Member

    Aug 12, 2008
    Likes Received:
    What? I don't believe this is a service offered by Yahoo. Did you accidentally give a 3rd party claiming to be Yahoo access to your account?

    I recommend that you change your password, turn on two step logins, and verify your account details.

    Next, run a scan with Malwarebytes.

    After your account is locked down and your computer scanned for problem, use these directions to solve common compatibility problems with Yahoo Mail:

    How to troubleshoot Yahoo Mail accounts with connection problems and browser timeouts

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