Hi Rich,
Wow, yes, those are some rough restrictions.
You are not receiving any support for your premium account?
We are aware the free accounts appear to be ignored but I'd hope the premium accounts could get a response from mail.com support.
Some alternatives:
The free SMTP service from Gmail is great for sending small amounts of email. All you need to do is verify your From: address and then you can configure your mail program to send out through Gmail.
If you are consistently sending to a small mailing list try
MailChimp. They are free for small senders and offer templates and other nifty features too.
If you need a raw bulk SMTP service that supports changing lists of recipients from a mail program on your computer you can give
this service a try.
Please let us know if you ever get a response back from mail.com.
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