Pictures are removed from forwarded e-mails

Re: AOL mail problems

Hello,

I use the AOL web based client and not the full install of the AOL Desktop.

I have double checked all of the settings and their online support forums and do not see any way to default to including images when forwarding an e-mail.

After doing several tests I noticed that this issue only seems to apply to images with a JPG extension. PNG and other image types can be forwarded with no problem.

My best answer at the moment is to download the JPG picture attachments to your computer and then reattach them to the e-mail after you click the forward button.

I will check directly with AOL and see if I can a better solution from them for forwarding e-mails that have JPG images attached.

-Raymond

 

Hello,

I am continuing to investigate this issue but AOL Help appears to have the same solution that I arrived at about downloading the attachment and then uploading and attaching it to the new reply/forward.

-Raymond

 

Hello,

The following is a response that should help clarify things for you:

I tried another test message with a JPG attached.

When I forward it to Gmail I still get the "image removed" notice but the picture does make it to Gmail:



It appears the final answer is to ignore the "image removed" notice and everything should work out OK.

-Raymond

 

Hi Kate,

If you download the picture, click forward, and then attach it to the new forward does it send OK?

It should send OK, even if it appears that the image was removed again.

-Raymond