Mail Delivery failed

Hi guys, hoping for some help here. I'll try to explain as best I can!

Recently I changed ISPs - twice within a few months.

Originally my email address was: saqqara21@bigpond.com

It then became saqqara21@optusnet.com.au

It is now saqqara66@bigpond.com


Ok, I also have another email address which is hosted through Planet Domains, as a business email. It is deb@customcompanions.com.au (I will call this CC)

When I made the most recent change to my ISP and email, that being saqqara66@bigpond.com I also re setup my CC email to come through Incredimail. As far as I know I have all of the correct settings, however when someone sends me an email to the CC address they receive a Mail Delivery Failed message, even though I actually RECEIVE the email.

Here is an example, and you will notice that it is still referring to the saqqara21@optusnet.com.au address for some reason.

-----Original Message-----
From: Mail Delivery System [mailto:Mailer-Daemon@syd-srv02.ezyreg.com]
Sent: Sunday, 14 October 2012 1:08 PM
To: lindajt62@bigpond.com
Subject: Mail delivery failed: returning message to sender

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

saqqara21@optusnet.com.au
(ultimately generated from deb@customcompanions.com.au)
SMTP error from remote mail server after RCPT
TO:<saqqara21@optusnet.com.au>:
host extmail.optusnet.com.au [211.29.133.14]:
553 5.3.0 <saqqara21@optusnet.com.au>... No such user

------ This is a copy of the message, including all the headers. ------

Return-path: <I have deleted this for my client's privacy>
Received: from nschwmtas06p.mx.bigpond.com ([61.9.189.152]:34213)
by syd-srv02.ezyreg.com with esmtp (Exim 4.77)
(envelope-from <I have deleted this>)
id 1TNDcT-000TUI-TA
for deb@customcompanions.com.au; Sat, 13 Oct 2012 22:07:57 -0400
Received: from nschwcmgw05p ([61.9.190.165]) by nschwmtas06p.mx.bigpond.com
with ESMTP
id
<20121014020757.FZCY20430.nschwmtas06p.mx.bigpond.com@nschwcmgw05p>
for <deb@customcompanions.com.au>;
Sun, 14 Oct 2012 02:07:57 +0000
Received: from LindaDPC ([101.160.78.124])
by nschwcmgw05p with BigPond Outbound
id Aq7u1k00B2gvDED01q7vDr; Sun, 14 Oct 2012 02:07:57 +0000
X-Authentication-Info: Submitted using ID deleted by me
X-Authority-Analysis: v=2.0 cv=D4zF24tj c=1 sm=1
a=t9U7s6CBHfTS1w+VUzHXxw==:17 a=JDadKst33uMA:10 a=1IlZJK9HAAAA:8
a=1M1BEEQ7pyUA:10 a=m3khbCu5z6sp-uGOtosA:9 a=CjuIK1q_8ugA:10
a=yMhMjlubAAAA:8
a=SSmOFEACAAAA:8 a=4Py1oWxkYw_IZoINxcQA:9 a=gKO2Hq4RSVkA:10
a=UiCQ7L4-1S4A:10
a=hTZeC7Yk6K0A:10 a=frz4AuCg-hUA:10 a=t9U7s6CBHfTS1w+VUzHXxw==:117
From: "Deleted>
To: <deb@customcompanions.com.au>
Subject: Dog training
Date: Sun, 14 Oct 2012 13:04:16 +1100
Message-ID: <000501cda9b0$37789500$a669bf00$@bigpond.com>
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="----=_NextPart_000_0006_01CDAA0C.6AEDC7F0"
X-Mailer: Microsoft Outlook 14.0
Thread-Index: Ac2psC/FvL7AU/55Tqyx36usAFGwjQ==
Content-Language: en-au

This is a multipart message in MIME format.

------=_NextPart_000_0006_01CDAA0C.6AEDC7F0
Content-Type: text/plain;
charset="us-ascii"
Content-Transfer-Encoding: 7bit
_________________________________________________________________Where do I have to go to remove the reference to optusnet?

Thank you so much for any help.

Cheers,
Deb

Hi Deb,

I think you realized that saqqara21@optusnet.com.au is the problem email address.

Why is it getting email? Do you have a copy+forward configured in your account? Do you have a mail filter or rule somewhere either in incredimail or your ISP control panel that is sending copies of incoming email to that address?

to Email Questions!

Thank you so much for replying - it's nice that SOMEONE did LOL.

I have resolved the problem myself - as you suggested I had set up forwarding for my Custom Companions email through the host, and although I had already looked for this, I was not looking in the right place.

Thanks again