Mail Delivery failed

Saqqara

New Email
Hi guys, hoping for some help here. I'll try to explain as best I can!

Recently I changed ISPs - twice within a few months.

Originally my email address was: saqqara21@bigpond.com

It then became saqqara21@optusnet.com.au

It is now saqqara66@bigpond.com


Ok, I also have another email address which is hosted through Planet Domains, as a business email. It is deb@customcompanions.com.au (I will call this CC)

When I made the most recent change to my ISP and email, that being saqqara66@bigpond.com I also re setup my CC email to come through Incredimail. As far as I know I have all of the correct settings, however when someone sends me an email to the CC address they receive a Mail Delivery Failed message, even though I actually RECEIVE the email.

Here is an example, and you will notice that it is still referring to the saqqara21@optusnet.com.au address for some reason.

-----Original Message-----
From: Mail Delivery System [mailto:Mailer-Daemon@syd-srv02.ezyreg.com]
Sent: Sunday, 14 October 2012 1:08 PM
To: lindajt62@bigpond.com
Subject: Mail delivery failed: returning message to sender

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

saqqara21@optusnet.com.au
(ultimately generated from deb@customcompanions.com.au)
SMTP error from remote mail server after RCPT
TO:<saqqara21@optusnet.com.au>:
host extmail.optusnet.com.au [211.29.133.14]:
553 5.3.0 <saqqara21@optusnet.com.au>... No such user

------ This is a copy of the message, including all the headers. ------

Return-path: <I have deleted this for my client's privacy>
Received: from nschwmtas06p.mx.bigpond.com ([61.9.189.152]:34213)
by syd-srv02.ezyreg.com with esmtp (Exim 4.77)
(envelope-from <I have deleted this>)
id 1TNDcT-000TUI-TA
for deb@customcompanions.com.au; Sat, 13 Oct 2012 22:07:57 -0400
Received: from nschwcmgw05p ([61.9.190.165]) by nschwmtas06p.mx.bigpond.com
with ESMTP
id
<20121014020757.FZCY20430.nschwmtas06p.mx.bigpond.com@nschwcmgw05p>
for <deb@customcompanions.com.au>;
Sun, 14 Oct 2012 02:07:57 +0000
Received: from LindaDPC ([101.160.78.124])
by nschwcmgw05p with BigPond Outbound
id Aq7u1k00B2gvDED01q7vDr; Sun, 14 Oct 2012 02:07:57 +0000
X-Authentication-Info: Submitted using ID deleted by me
X-Authority-Analysis: v=2.0 cv=D4zF24tj c=1 sm=1
a=t9U7s6CBHfTS1w+VUzHXxw==:17 a=JDadKst33uMA:10 a=1IlZJK9HAAAA:8
a=1M1BEEQ7pyUA:10 a=m3khbCu5z6sp-uGOtosA:9 a=CjuIK1q_8ugA:10
a=yMhMjlubAAAA:8
a=SSmOFEACAAAA:8 a=4Py1oWxkYw_IZoINxcQA:9 a=gKO2Hq4RSVkA:10
a=UiCQ7L4-1S4A:10
a=hTZeC7Yk6K0A:10 a=frz4AuCg-hUA:10 a=t9U7s6CBHfTS1w+VUzHXxw==:117
From: "Deleted>
To: <deb@customcompanions.com.au>
Subject: Dog training
Date: Sun, 14 Oct 2012 13:04:16 +1100
Message-ID: <000501cda9b0$37789500$a669bf00$@bigpond.com>
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="----=_NextPart_000_0006_01CDAA0C.6AEDC7F0"
X-Mailer: Microsoft Outlook 14.0
Thread-Index: Ac2psC/FvL7AU/55Tqyx36usAFGwjQ==
Content-Language: en-au

This is a multipart message in MIME format.

------=_NextPart_000_0006_01CDAA0C.6AEDC7F0
Content-Type: text/plain;
charset="us-ascii"
Content-Transfer-Encoding: 7bit
_________________________________________________________________Where do I have to go to remove the reference to optusnet? :confused:

Thank you so much for any help.

Cheers,
Deb
 

popowich

EQ Forum Admin
Staff member
Hi Deb,

I think you realized that saqqara21@optusnet.com.au is the problem email address.

Why is it getting email? Do you have a copy+forward configured in your account? Do you have a mail filter or rule somewhere either in incredimail or your ISP control panel that is sending copies of incoming email to that address?

:welcome: to Email Questions!
 

Saqqara

New Email
Thank you so much for replying - it's nice that SOMEONE did LOL.

I have resolved the problem myself - as you suggested I had set up forwarding for my Custom Companions email through the host, and although I had already looked for this, I was not looking in the right place.

Thanks again :)
 
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