Help ! hotmail has us stuck in a bad dream


New Email
Hi My name is Sean
My girlfriend has a hotmail account that she can't get into ,Windows Live is asking for a change of password and puts up a invalid password notice,Last year after having a hotmail account for 7 years fell for one of these and my account was highjacked and I was never able ( even with microsoft lame help) to retrieve my stuff,and of course we can not log into windows to even ask for help. Our roommate also has a hotmail account and she is able to log onto hers fine, we are using the same router and i've tried uninstalling windows live "No Luck" Thank You