Help ! hotmail has us stuck in a bad dream

SFXMAN

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Hi My name is Sean
My girlfriend has a hotmail account that she can't get into ,Windows Live is asking for a change of password and puts up a invalid password notice,Last year after having a hotmail account for 7 years fell for one of these and my account was highjacked and I was never able ( even with microsoft lame help) to retrieve my stuff,and of course we can not log into windows to even ask for help. Our roommate also has a hotmail account and she is able to log onto hers fine, we are using the same router and i've tried uninstalling windows live "No Luck" Thank You
 
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