Can not open links with Outlook Express

[EQ Admin]

Re: e-mail links

Hello,

Are you having a problem opening email links in Outlook Express?

I have seen this happen when an unexpected program makes itself the default web browser on your computer.

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The first thing to check is Internet Explorer:

• Open Internet Explorer
• Go to Tools and select Internet Options

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• Go to the Programs tab and check the option for IE to do a default browser check the next time it starts

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• Click Apply and then OK.
• Close all Internet Explorer browsers and then Start Internet Explorer.
• Say Yes and make Internet Explorer your default web browser.

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• Close Outlook Express and start it back up.

Another possibility is that Outlook Express is configured to read e-mail in plain text:

• Open Outlook Express
• Go to the Tools menu and select Options

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• Go to the Read tab
• Uncheck the box for read all messages in plain text

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• Click Apply and then OK
• Restart Outlook Express

Lastly, a third option to try if the above two fail is within the Outlook Express Security Options:

• Open Outlook Express
• Go to the Tools menu and select Options

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• Go to the Security tab
• Uncheck the box for do not allow attachments to be saved or opened if they could potentially be a virus

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• Click Apply and then OK.
• Restart Outlook Express.

Please let us know if any of these solutions were the fix to your problem. Thank you.

-Raymond