Re: e-mail links
Hi Lizzy,
Hi all, my first time on here so hope i'm doing this correctly.
Yes, perfect, and welcome to E-Mail Questions!
I use outlook express for e-mail. For some reason I can't open any links. For example I receive some of my bills in e-mail. It will give a link to go to to open my bill but it won't open when clicked on. Any ideas. Thanks Lizzy
I have seen this happen when an unexpected program makes itself the default web browser on your computer.
The first thing to check is Internet Explorer:
- Open Internet Explorer
- Go to Tools and select Internet Options
- Go to the Programs tab and check the option for IE to do a default browser check the next time it starts
- Click Apply and then OK.
- Close all Internet Explorer browsers and then Start Internet Explorer.
- Say Yes and make Internet Explorer your default web browser.
- Close Outlook Express and start it back up.
Another possibility is that Outlook Express is configured to read e-mail in plain text:
- Open Outlook Express
- Go to the Tools menu and select Options
- Go to the Read tab
- Uncheck the box for read all messages in plain text
- Click Apply and then OK
- Restart Outlook Express
Lastly, a third option to try if the above two fail is within the Outlook Express Security Options:
- Open Outlook Express
- Go to the Tools menu and select Options
- Go to the Security tab
- Uncheck the box for do not allow attachments to be saved or opened if they could potentially be a virus
- Click Apply and then OK.
- Restart Outlook Express.
Please let us know if any of these solutions were the fix to your problem. Thank you.
-Raymond
