can not open e-mail links

lizzy

New Email
Hi all, my first time on here so hope i'm doing this correctly.
I use outlook express for e-mail. For some reason I can't open any links. For example I receive some of my bills in e-mail. It will give a link to go to to open my bill but it won't open when clicked on. Any ideas. Thanks Lizzy
 

popowich

EQ Forum Admin
Staff member
Re: e-mail links

Hi Lizzy,

Hi all, my first time on here so hope i'm doing this correctly.
Yes, perfect, and welcome to E-Mail Questions! :)

I use outlook express for e-mail. For some reason I can't open any links. For example I receive some of my bills in e-mail. It will give a link to go to to open my bill but it won't open when clicked on. Any ideas. Thanks Lizzy
I have seen this happen when an unexpected program makes itself the default web browser on your computer.

The first thing to check is Internet Explorer:

  • Open Internet Explorer
  • Go to Tools and select Internet Options
Internet Explorer - Internet Options.JPG

  • Go to the Programs tab and check the option for IE to do a default browser check the next time it starts
Internet Explorer - Default Browser Check.JPG

  • Click Apply and then OK.
  • Close all Internet Explorer browsers and then Start Internet Explorer.
  • Say Yes and make Internet Explorer your default web browser.
Internet Explorer - Make IE Default Browser.JPG

  • Close Outlook Express and start it back up.




Another possibility is that Outlook Express is configured to read e-mail in plain text:

  • Open Outlook Express
  • Go to the Tools menu and select Options
Outlook Express - Tools Options.JPG

  • Go to the Read tab
  • Uncheck the box for read all messages in plain text
Outlook Express - Read messages in plain text.JPG

  • Click Apply and then OK
  • Restart Outlook Express




Lastly, a third option to try if the above two fail is within the Outlook Express Security Options:

  • Open Outlook Express
  • Go to the Tools menu and select Options
Outlook Express - Tools Options.JPG

  • Go to the Security tab
  • Uncheck the box for do not allow attachments to be saved or opened if they could potentially be a virus
Outlook Express - Dangerous Attachments.JPG

  • Click Apply and then OK.
  • Restart Outlook Express.

Please let us know if any of these solutions were the fix to your problem. Thank you.

-Raymond
 

popowich

EQ Forum Admin
Staff member
Hi Lizzy,

It appears that your anti-virus software is out of date.

Is it possible that this is causing the problem?

Internal Virus Database is out of date.
Checked by AVG - http://www.avg.com
Version: 8.0.175 / Virus Database: 270.9.0/1778 - Release Date: 11/9/2008 2:14 PM

To update your AVG anti-virus:


  • Find the AVG icon in the system tray
AVG - System Tray.JPG

  • Right click on it and select Update Now
AVG - Update Now.JPG


There is one more thing I want to check before continuing. Many bills arrive in PDF format.

Are you able to click and open links and attachments now that your anti-virus and adobe reader are up to date?

-Raymond

 

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