All emails to a specific address bounce

Discussion in 'Help Desk' started by IMT, Dec 10, 2012.

  1. IMT

    IMT New Email

    Dec 10, 2012
    Likes Received:
    One of our small company's employees uses an email address instead of our email address. As she is the lead person in charge of sales, her email working is critical. For the last couple of weeks, however, it's been bouncing. This is the final message we get... any ideas?

    Diagnostic information for administrators:

    Generating server: OURCOMPANY-SBS.imt.local
    #550 4.4.7 QUEUE.Expired; message expired ##

    Original message headers:

    Received: from OURCOMPANY-SBS.imt.local ([fe80::d4d4:1ced:c6dc:a8c]) by
    OURCOMPANY-SBS.imt.local ([fe80::d4d4:1ced:c6dc:a8c%18]) with mapi; Thu, 6 Dec
    2012 16:26:01 -0500
    From: MY NAME<>
    To: HER NAME "'"
    Date: Thu, 6 Dec 2012 16:26:00 -0500
    Subject: purchase requisition forms...
    Thread-Topic: purchase requisition forms...
    Thread-Index: Ac3T93k/NXZugfbHTMePBJhIvLpogwAAEhkA
    Message-ID: 18BE5FB5EBCBB649973B0EABC63371DF055974427331@OURCOMPANY-SBS.imt.local
    Accept-Language: en-US
    Content-Language: en-US
    X-MS-Has-Attach: yes
    acceptlanguage: en-US
    Content-Type: multipart/mixed;
    MIME-Version: 1.0


  2. popowich

    popowich EQ Forum Admin Staff Member

    Aug 12, 2008
    Likes Received:

    Can other employees send to the same address OK?

    Can anyone send to any other ATT email address?

    I notice that your mail server is recording IPv6 addresses in the headers, does it really have IPv6 connectivity to the internet?

    The example below is From: your-company and To: an ATT address.

    What is the IP address of the mail server? Could it be on a blacklist?

    That's one reason why ATT might be blocking it but not other companies.

    :welcome: to Email Questions!

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