Shaw webmail not received by hotmail

Discussion in 'Help Desk' started by pj perry, Jan 19, 2009.

  1. pj perry

    pj perry New Email

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    My wife's hotmail account not receiving email from my shaw account.
    She can send to me, I cannot to her. ????? PJ.
     


  2. popowich

    popowich EQ Forum Admin Staff Member

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    Hi PJ,

    Is your wife receiving any new email at the Hotmail account?

    Can she receive from you if you send a test from an alternate account such as a Gmail account?

    It is possible Hotmail is blocking mail from your primary service provider if they had a recent spam problem.

    If the messages are deferring you may not get a bounce message with an error back from several days.

    Is your email address in your wife's Hotmail contact list?

    How long has this been a problem? Is this a new problem that just started?

    -Raymond
     

  3. pj perry

    pj perry New Email

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    Dear Ray, Wife is receiving email from other sources. Does she have to register each person that wishes to send her email ?
    Is it possible that some setting on her computer is blocking my emails ?
    PJ.
     
  4. popowich

    popowich EQ Forum Admin Staff Member

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    Hello,

    If you are able to send to other people OK then it's most likely Hotmail doing something with the emails.

    In the Hotmail options she can add you to her safe senders list.

    Hopefully once you are listed in there Hotmail will deliver the email sent by you.

    -Raymond
     
  5. yvonne

    yvonne New Email

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    I to discovered that My daughter was not receiving e-mails from us (her Parents) for 2 months. This caused us some grief because she assumed she had done something aweful and we no longer wished to comunicate with her. NOT the case at all. We NEVER had a problem with our other internet provider before we switched. We ended up opening a completely new account just so she could receive our e-mails. The funny part is the acct still ends in Shaw.ca....She is now receiving and so are our Yahoo friends. This is a problem that is coming from Shaw in my opinion and I do not like being treated like a moron. If I have more problems, I will go back to my previous, far more reliable service. The reason we changed was to have all services, internet, phone and cable on one bill. We are retired and this made it far more convenient for us, but not at the expense of losing family or friends.
     
  6. yvonne

    yvonne New Email

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    did everything requested and required...and am so agitated that I don't think that I should be wasting another moment on this. If shaw is finding THEIR CUSTOMERS (and we seem to be a few) are having problems, THEY should be investigating and not placating their customers with the YOU SHOULD TRY...OR MAYBE THIS WILL...TRY THIS BULL!!! I have said my peace.
     
  7. popowich

    popowich EQ Forum Admin Staff Member

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    Hello,

    If the Shaw data service is OK for you, and only the email is a problem, have you considered creating a Gmail account for your email?

    -Raymond
     

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