Shaw webmail not received by hotmail

pj perry

New Email
My wife's hotmail account not receiving email from my shaw account.
She can send to me, I cannot to her. ????? PJ.
 

EQ Admin

EQ Forum Admin
Staff member
Hi PJ,

Is your wife receiving any new email at the Hotmail account?

Can she receive from you if you send a test from an alternate account such as a Gmail account?

It is possible Hotmail is blocking mail from your primary service provider if they had a recent spam problem.

If the messages are deferring you may not get a bounce message with an error back from several days.

Is your email address in your wife's Hotmail contact list?

How long has this been a problem? Is this a new problem that just started?

-Raymond
 

pj perry

New Email
Dear Ray, Wife is receiving email from other sources. Does she have to register each person that wishes to send her email ?
Is it possible that some setting on her computer is blocking my emails ?
PJ.
 

EQ Admin

EQ Forum Admin
Staff member
Hello,

If you are able to send to other people OK then it's most likely Hotmail doing something with the emails.

In the Hotmail options she can add you to her safe senders list.

Hopefully once you are listed in there Hotmail will deliver the email sent by you.

-Raymond
 

yvonne

New Email
I to discovered that My daughter was not receiving e-mails from us (her Parents) for 2 months. This caused us some grief because she assumed she had done something aweful and we no longer wished to comunicate with her. NOT the case at all. We NEVER had a problem with our other internet provider before we switched. We ended up opening a completely new account just so she could receive our e-mails. The funny part is the acct still ends in Shaw.ca....She is now receiving and so are our Yahoo friends. This is a problem that is coming from Shaw in my opinion and I do not like being treated like a moron. If I have more problems, I will go back to my previous, far more reliable service. The reason we changed was to have all services, internet, phone and cable on one bill. We are retired and this made it far more convenient for us, but not at the expense of losing family or friends.
Hello,

If you are able to send to other people OK then it's most likely Hotmail doing something with the emails.

In the Hotmail options she can add you to her safe senders list.

Hopefully once you are listed in there Hotmail will deliver the email sent by you.

-Raymond
 

yvonne

New Email
did everything requested and required...and am so agitated that I don't think that I should be wasting another moment on this. If shaw is finding THEIR CUSTOMERS (and we seem to be a few) are having problems, THEY should be investigating and not placating their customers with the YOU SHOULD TRY...OR MAYBE THIS WILL...TRY THIS BULL!!! I have said my peace.
 

EQ Admin

EQ Forum Admin
Staff member
Hello,

If the Shaw data service is OK for you, and only the email is a problem, have you considered creating a Gmail account for your email?

-Raymond
 
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