Why does 1and1 Internet have an F rating with the PA BBB?

Why does 1and1 Internet have an F rating with the PA BBB?


1and1 (1&1) Email Send Rate Limit & SMTP Restrictions

The following restrictions apply when sending emails from a web site / domain hosted by 1and1:
  • 1and1 email send rate limit - max 99 emails at once

  • 1and1 Other SMTP restrictions - each outgoing message must have less than 50Mb (including attachments)
 

popowich

EQ Forum Admin
Staff member
According to:

BBB of Washington DC & Eastern PA: BBB Reliability Report

This is not a BBB accredited business. BBB Rating F

Reasons for this rating include:
  • Number of complaints filed against business
  • Failure to respond to complaints filed against business
  • Number of complaints filed against business that were unresolved
  • Overall complaint history with BBB

Company Name and Information:

1 And 1 Internet, Inc.
Phone:

(877) 461-2631
Address:

701 Lee Road, Suite-300, Chesterbrook, PA 19087

Business Category:

Internet Services
eMail:

info@1and1.com
BBB file opened:

December 31, 2003
Business started:

May 2003
Business started locally:

May 2003
Primary Contact:

Mr. Thomas Vollrath (CEO)
Complaint Contact:

Mr. Sebastian Moser (Head of Customer Care)
Other Contacts:

Mr. David Heiser
Mr. Richard Winslow (Customer Care Team Leader)


Customer Complaint History:

The company's size, volume of business and number of transactions may have a bearing on the number of complaints received by the BBB. The complaints filed against a company may not be as important as the type of complaints, and how the company has handled them. The BBB generally does not pass judgment on the validity of complaints filed.

Number of complaints processed by the BBB
in the last 36 months: 732
in the last 12 months: 313

Complaints Concerned:

Selling Practices (55 complaints)
50 Resolved
3 Company made every reasonable effort to resolve
2 Company did not respond

Advertising Issues (18 complaints)
15 Resolved
3 Unresolved

Service Issues (122 complaints)
106 Resolved
4 Unresolved
7 Company made every reasonable effort to resolve
5 Company did not respond
Customer Service Issues (2 complaints)
1 Resolved
1 Unresolved

Credit or Billing Disputes (370 complaints)
321 Resolved
24 Unresolved
10 Company made every reasonable effort to resolve
15 Company did not respond

Delivery Issues (16 complaints)
16 Resolved

Refund Practices (60 complaints)
57 Resolved
2 Company made every reasonable effort to resolve
1 Company did not respond

Product Quality (21 complaints)
20 Resolved
1 Company made every reasonable effort to resolve

Contract Disputes (38 complaints)
32 Resolved
1 Unresolved
3 Company made every reasonable effort to resolve
2 Company did not respond

Guarantee or Warranty Issues (16 complaints)
14 Resolved
1 Company made every reasonable effort to resolve
1 Company did not respond

Repair Issues (14 complaints)
12 Resolved
2 Company did not respond
 
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