I hope the questions above help you find the answer to your problem.
If you have any additional questions please let us know.
Also, please let us know the solution to your problem (for example, you needed to add the contacts to your webmail address book) so that other people with the same problem in the future can benefit from finding the correct answer online.
I am checking email on both webmail and outlook. I used to be able to receive emails from hotmail and yahoo, then they suddenly stopped. I have not changed any settings. They do not go to spam. This applies to new emails AND replies. The senders do not get error messages. Most of the contacts are already in my address book in outlook, however I have never imported the address book to webmail. Thank you for the link to Verizon FAQ's.....I started there before I found this site and found it to be very user unfriendly.....It kept replying that it had no answer. Since I am usually troubleshooting while at work or after hours, I was unable to call them. Any more thoughts? Thanks.