Unable to send message to Hotmail address

Discussion in 'Help Desk' started by Ernesto, Oct 2, 2014.

  1. Ernesto

    Ernesto New Email

    Oct 2, 2014
    Likes Received:
    I received this error message when I sent to Hotmail address.
    Please I need to help.

    In advance many thanks.

    BAY004-MC6F21.hotmail.com rejeitou a sua mensagem para os seguintes endere├žos de correio electr├│nico:

    ernesto.mossi@hotmail.com (ernesto.mossi@hotmail.com)

    BAY004-MC6F21.hotmail.com devolveu este erro:
    SC-002 (BAY004-MC6F21) Unfortunately, messages from weren't sent. Please contact your Internet service provider since part of their network is on our block list. You can also refer your provider to http://mail.live.com/mail/troubleshooting.aspx#errors.


  2. popowich

    popowich EQ Forum Admin Staff Member

    Aug 12, 2008
    Likes Received:

    I don't see a reason why Hotmail would be blocking your IP for that reason since both the Sender Score and Blacklist check look good:


    Network Tools: DNS,IP,Email

    The next step is to have your mail server administrator contact Hotmail.

    It's a process that will likely take several days and emails back and forth with Hotmail support.

    Take the time to answer all of their questions with honest answers and the problem should get resolved.

    :welcome: to Email Questions!

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