I have a free email account with mail.com for about 16 years. 2 days ago a hacker broke in and changes my password, security questions and my alternative email. so i cant reset my password. since my account is free i cant use the customer service phone service. I can only use the online customer service. I have been receiving generated emails from them but no one has helped... has anyone been thru this and what else can i do to fix this problem?