SMTP and Sending Limits for Charter Email

Discussion in 'Email Service Support Forums' started by popowich, May 29, 2009.

  1. popowich

    popowich EQ Forum Admin Staff Member

    Aug 12, 2008
    Likes Received:
    If you are a Charter Internet access residential customer and you receive the following error message when trying to send emails: "421 Connection Refused - Customer has exceeded the maximum number of messages allowed per hour", it means your account SMTP access was temporarily blocked. The following restrictions apply when emailing from a Charter connection:
    • Charter email send limit - maximum 50 recipients / emails per hour

    • Charter other SMTP limits - max 10mb per message

    • Charter SMTP restriction expiry method - wait an hour to send additional emails or brake up the recipients number into smaller groups.

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