Safe mail down, log in unavailable

Discussion in 'Help Desk' started by Aurorarosana, Feb 29, 2020.

  1. Aurorarosana

    Aurorarosana New Email

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    I havent been able to log in to my safe mail account all day today.
    Keeps saying wrong password or username.
    I definitely entered the right one.
    After a few attempts, it asks me to write text as seen in the box out (like a captcha) but this image shows up as broken on my end.
    I've tried log in on several devices as well and same thing happens each time
    Anyone else having trouble with safe mail? I'm worried my account has been hacked. It's a paid account.
     


    mrjacked likes this.
  2. mrjacked

    mrjacked New Email

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    Same problem here...i have 2 accounts one works the other does not
     

    Last edited by a moderator: Feb 29, 2020
  3. mrjacked

    mrjacked New Email

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    Did you get in yet??
     
  4. Again

    Again New Email

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    Same issue here since yesterday. Safe-mail, is not the primary for me. Taken heed
    from the discussion posted about 3 years ago when Safe-mail became inaccessible &
    they downplayed that a cyberattack occurred. Unfortunately, paid customers were not
    informed immediately.

    When or if Safe-mail get whatever in order, I suggest you request a refund & switch to another email
    provider. I think you can still find email provider suggestions on this website.
     
  5. Aurorarosana

    Aurorarosana New Email

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    Still haven't been able to log in unfortunately.
    I've got very important contacts on my safe mail so really hoping they can sort it out fast.
     
  6. Aurorarosana

    Aurorarosana New Email

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    So you think this was a cyberattack?
    Did people end up getting their accounts and data back?
     
  7. Again

    Again New Email

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    About 3 years ago, Safe-mail was down for 4-6 weeks. You may be able to find the
    information on whether paid customers still had everything intact or not.

    Accessed yesterday afternoon. Nothing of significance lost & deleted all.
     
  8. popowich

    popowich EQ Forum Admin Staff Member

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