Outlook not viewing message properly

Discussion in 'Microsoft Outlook' started by BDS28, Nov 12, 2018.

  1. BDS28

    BDS28 New Email

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    Hello,

    First time here. Thanks in advance for your help.

    I know how to change the outgoing format of an email in Outlook (plain/rich/html), but I am not sure, can I change the way inbox messages are viewed?

    For example, I received an email and there is a line in it which is bolded and highlighted. I can see this on a separate gmail account which was carbon copied on that specific email, but in my Outlook account, all the text looks the same.

    Any searches I have done to try and figure it out simply point me to how to change the format of MY outgoing messages.

    Thanks!
     


  2. Abrienne123

    Abrienne123 New Email

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    If your are unable to view the Oulook received messages, then you should do the following steps:
    In Outlook > File, followed by Options
    Navigate to the Mail section and scroll down to Message Format
    Untick “Reduce message size by removing format information not necessary to display the message”
     

  3. BDS28

    BDS28 New Email

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    Thanks, I'll try it out!!
     

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