Outlook not viewing message properly

[BDS28]

Hello,

First time here. Thanks in advance for your help.

I know how to change the outgoing format of an email in Outlook (plain/rich/html), but I am not sure, can I change the way inbox messages are viewed?

For example, I received an email and there is a line in it which is bolded and highlighted. I can see this on a separate gmail account which was carbon copied on that specific email, but in my Outlook account, all the text looks the same.

Any searches I have done to try and figure it out simply point me to how to change the format of MY outgoing messages.

Thanks!

 

[Abrienne123]

If your are unable to view the Oulook received messages, then you should do the following steps:
In Outlook > File, followed by Options
Navigate to the Mail section and scroll down to Message Format
Untick “Reduce message size by removing format information not necessary to display the message”

 

[BDS28]

Thanks, I'll try it out!!