Was trying to help a friend with her gmail account.
The problem in a nutshell: Neither of us can figure out how to use her contacts list when forwarding email. She can bring up the email, click forward, and the body of the email is displayed. She can enter the first letter of a contact and it displays every contact that begins with that letter, and can then select a name and populate the 'To' field. She can continue to add names using this method.
But, when forwarding mail there seems to be no methodology for displaying her full contact list and selecting names. If she clicks on the contact list after clicking forward, she can select multiple names, but doing so seems to wipe out the forwarded message itself, so it appears as if she's composing a new email, not forwarding one.
There's no little box up near the 'To' area that either of us can see that lets her open her contacts without emptying the content of an already composed message.
Hopefully I've explained this satisfactorily. I assumed there was a setting somewhere to handle this, but we cannot find it.
The problem in a nutshell: Neither of us can figure out how to use her contacts list when forwarding email. She can bring up the email, click forward, and the body of the email is displayed. She can enter the first letter of a contact and it displays every contact that begins with that letter, and can then select a name and populate the 'To' field. She can continue to add names using this method.
But, when forwarding mail there seems to be no methodology for displaying her full contact list and selecting names. If she clicks on the contact list after clicking forward, she can select multiple names, but doing so seems to wipe out the forwarded message itself, so it appears as if she's composing a new email, not forwarding one.
There's no little box up near the 'To' area that either of us can see that lets her open her contacts without emptying the content of an already composed message.
Hopefully I've explained this satisfactorily. I assumed there was a setting somewhere to handle this, but we cannot find it.