Help - someone hacked into my Hotmail account

Discussion in 'Help Desk' started by joann fastiggi, Sep 30, 2010.

  1. joann fastiggi

    joann fastiggi New Email

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    Last week I responded to what looked like a message from Hotmail and it must have been a scam. How do a shut down my Hotmail account?
    I can find no Hotmail customer service number to call. Now I can no longer access my account and everyone on my email list is receiving spam messages every day. I'm also concerned there may be sensitive information - ssn#, bank account numbers, etc that they might be able to access.

    I can't be the first one this has happened to! How is there no CS number to call or help email address to shut down a Hotmail account immediately? Please Help!

    Regards,

    JoAnn
     


    joann fastiggi, Sep 30, 2010
    #1
  2. popowich

    popowich EQ Forum Admin Staff Member

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    Hi JoAnn,

    Yes, it sounds like you were phished. More information on phishing can be found here :

    http://www.emailquestions.com/email...otect-your-email-accounts-phishing-scams.html

    To regain control of your account see this guide :

    http://www.emailquestions.com/hotma...l-password-regain-control-hacked-account.html

    Once you have reset your password here are the directions for closing your Hotmail account :

    http://www.emailquestions.com/hotmail/349-close-hotmail-account.html

    :welcome: to Email Questions!
     

    popowich, Sep 30, 2010
    #2

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