duplicate emails

popowich

EQ Forum Admin
Staff member
Q: Customer is sometimes getting duplicate email, but there is no forwarding setup that could cause a loop.

A: How do they read their email?

Maybe they have local AV scanners timing out connections and/or taking too
long to scan their incoming email causing duplicates?

It happens. The fix for that it is to increase the mail server timeout from 1 to something like 5 minutes in their mail program.

If you don't see the duplicates in their webmail it's usually not a service
issue that needs to be fixed server side with their account.
 
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