deactivate hotmail account


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i need to deactivate my hotmail account but i keep getting this error . " One or more paid services or a Microsoft Points account is linked to your account. To close this account, make sure each service is canceled and your Microsoft Points account is closed." I have nothing linked to my email and checked everything and nothing will work

EQ Admin

EQ Forum Admin
Staff member
Hi marie,

Do you have a xbox? Lots of people use their Hotmail account for their xbox live login. Check

:welcome: to Email Questions!


New Email
thanks for the reply, however no i don't have xbox .. i don't have any programs, accounts, links set up with my email address. It's so weird, and annoying that i cant delete it