Blocked Hotmail accounts


New Email
A couple of months ago my client's Hotmail email address was hacked. I advised her to change her password. She did, no problems since she did, which was last month. However, ever since last Tuesday she has had messages saying her account has been blocked.
She has got all of her contacts, saved emails, etc on her email account.
I did look through the link you provide, but how will that reopen her account?