I have no answer to your problem, but I thought I would add here that over the weekend I was reading a little about AOL free email and thought I would try signing up for an account. I tried three of four times, but got some sort of error message each time. Only reason I mention this is maybe whatever's wrong with other people's email accounts is also something affecting the sign-up process.
Well, I'm still trying to create an account with AOL but get an error message after completing the sign-up process. "Sorry. Please, try again" or some such. That seems an awfully long time to have such issues, no ?
Yikes ! No sooner did I post the above than I tried again and finally got an account ! Maybe things will be working for "thevoice" as well. ???