Yahoo - How to recover a lost password / How to regain control of a hacked account

Discussion in 'Yahoo Mail' started by popowich, Dec 12, 2008.

  1. popowich

    popowich EQ Forum Admin Staff Member

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    Hello,
    • Did you forget the password for your Yahoo mail account?
    • Has your Yahoo mail account been hacked?
    • Are you the victim of a phishing scam that resulted in you losing control of your Yahoo mail account?
    There are a couple of options for you to try :

    The first thing to try is the Yahoo sign in problems page. On this page there are guides that walk you through recovering your password including having a reset password link sent to the alternate account that you listed in your Yahoo settings.

    If your account was hacked in the last 24hrs try the New Yahoo Mail Account Restore Form.

    Send an email to account-security-help@cc.yahoo-inc.com from your alternate email address and let them know the last time that you were able to access your account. You should receive an auto response asking for for more information including :
    • Yahoo! ID
    • Your name
    • Date of birth (mm-dd-yyyy)
    • Your alternate email address
    • Secret Question and Answer
    • Your city and state
    • ZIP Code or Postal code you entered during registration
    • Your country
    Please be patient. It may be several days or longer before you get a response from Yahoo.

    If you are not able to fix the problem with the Yahoo sign in problems page or waiting a reasonable amount of time for an email response then you can try calling the Yahoo client services number at 1-800-318-0612. The process will take longer over the phone than by using the link above. You may be asked for personal information such as faxing Yahoo a copy of your drivers license to prove your identity. Even though it takes longer, Yahoo should be able to help you regain control of your e-mail account.

    After you get back access to your account -

    Verify/update your password reset information within the account information settings including your alternate email addresses, cell phone numbers, and security questions and answers!

    Secure your Yahoo Mail - Turn on Second Sign-In Verification | Email Questions

    How to check and cleanup a Yahoo Mail account after it's been hacked | Email Questions
     


    Last edited: Jul 10, 2015
  2. irma aryasathiani

    irma aryasathiani New Email

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    Re: Yahoo - How to recover a lost password / How to regain control of a hacked accoun

    I've tried it so many times.
    But the one thing, when Yahoo ask me for verify my identity, i cannot remember what is my pet's name .. and a full detail about me.
    Can u help me?
    How can i get it back?
    Please help me..



    Regards,


    Irma
     

  3. popowich

    popowich EQ Forum Admin Staff Member

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    Re: Yahoo - How to recover a lost password / How to regain control of a hacked accoun

    Hi Irma,

    Call the Yahoo customer service at 1-800-318-0612. It may take some time, and they will likely make you fax them a copy of your drivers license to prove your identity, but in the end you should be able to regain control of your Yahoo account
     
    Last edited: Jun 5, 2016
  4. irma aryasathiani

    irma aryasathiani New Email

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    Re: Yahoo - How to recover a lost password / How to regain control of a hacked accoun

    Is that a phone number of customer service or faximily's number?
    Please .. can i contact it by fax number?
    thank you
     
  5. popowich

    popowich EQ Forum Admin Staff Member

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    Re: Yahoo - How to recover a lost password / How to regain control of a hacked accoun

    It is the Yahoo customer service number. A fax as initial contact may be ignored.

    I recommend calling Yahoo and not sending a fax until they are expecting one from you
     
  6. asmaa

    asmaa New Email

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    Re: Yahoo - How to recover a lost password / How to regain control of a hacked accoun

    some one hacked my mail and change my Password and my Information what i can do
     
  7. popowich

    popowich EQ Forum Admin Staff Member

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    Re: Yahoo - How to recover a lost password / How to regain control of a hacked accoun

    Hello,

    Try some of the suggestions in the first post and let us know if you were able to solve the problem by calling and sending a fax copy of your drivers license after they are expecting it from you.

    :welcome: Welcome to Email Questions!
     
  8. leantipode

    leantipode New Email

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    Re: Yahoo - How to recover a lost password / How to regain control of a hacked accoun

    No, this didn't work, try something again
     
  9. popowich

    popowich EQ Forum Admin Staff Member

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    Re: Yahoo - How to recover a lost password / How to regain control of a hacked accoun

    You called 1-800-318-0612 and spoke with Yahoo that quickly?

    Speak with them and if you are willing to prove your identity, for example faxing them a copy of your drivers license, they should be more than happy to help you.

    Good luck! :)
     
    Last edited: Jun 5, 2016
  10. leantipode

    leantipode New Email

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    Re: Yahoo - How to recover a lost password / How to regain control of a hacked accoun

    1.866.562.7219. how do l phone yahoo when lm in South Africa, l mean how do l dial
     
  11. popowich

    popowich EQ Forum Admin Staff Member

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    Re: Yahoo - How to recover a lost password / How to regain control of a hacked accoun

    Here is how to dial a United States phone number from South Africa :

    First dial "00" (this is the international prefix to dial outside of South Africa). Then dial "1" (this is the international code used to dial to the U.S.). Follow that by the area code and phone number
     
  12. leantipode

    leantipode New Email

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    Re: Yahoo - How to recover a lost password / How to regain control of a hacked accoun

    Someone is claiming to be Adrian , luckily my friend l had told about my account problem gave me this: how do l close my account permanently?
    ----- Forwarded Message ----
    From: adrian mtetwa <antipodechem@yahoo.com>
    To: antipodechem@yahoo.com
    Sent: Tue, October 13, 2009 8:32:50 AM
    Subject: Urgent Help Please

    Am in a hurry writing you this note, Just wanted to seek your help on something very important, you are the only person i could reach at this point, and i hope you come to my aid.Because something very terrible is happening to me now, i need a favor from you now,I had a trip here in UK on a mission.

    Unfortunately for me all my money got stolen on my way to the hotel where i lodged along with my bag were my passport was,And since then i have been without any money i am even owing the hotel here.

    So i have limited access to emails for now, please i need you to lend me about 900Pounds so i can make arrangements and return back please,i have spoken to the embassy here but they are not responding to the matter effectively, I will return the money back to you as soon as i get home, I am so confused right now.
    I will be waiting to hear from you.
    Regards


    Adrian Sehlule Mthethwa
    Le Antipode Technology Solutions
    101 Standard Bank House
    20 Albert Street
    Marshall town

    Johannesburg, 2001

    Email:antipodechem@yahoo.com
     
  13. popowich

    popowich EQ Forum Admin Staff Member

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    Last edited: Jun 5, 2016
  14. hubertmulligan

    hubertmulligan New Email

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    Then you can make a new email account again. But how about the contacts there? I have important contacts which I send them an important documents using fax 2 email.
     
  15. popowich

    popowich EQ Forum Admin Staff Member

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    Yahoo has Actions -> Export Now functionality within the contacts.

    I've never heard of anyone only asking for their contacts from a hacked account but if you can prove your identity (drivers license, etc) that might get asked for maybe they would export the contacts for you if it's not too late. If you are able to request that and it works please let us know.

    :thanks: and :welcome: to Email Questions!
     
  16. cityboy911

    cityboy911 New Email

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    I have attempted all of these actions over a period of two months and none of them work. I have called yahoo so many time, only to get the automated system that just hangs up and I have tried password recovery, ,but nothing. I e-mailed yahoo my information and asked them to contact me and still nothing.:hammer: can someone give me some advice other than create another account?
     
  17. popowich

    popowich EQ Forum Admin Staff Member

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    Last edited: Jun 5, 2016
  18. dilmana

    dilmana New Email

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    Hi, my friend has lost access to his yahoo email account. He has forgotten his secret question answer. Is there an email instead of a phone number so he can verify that he is the person to which the yahoo email is? Please write asap, if u prefer u can write to me to my email: XXXgmail.com. I would really appreaciate the help.
     
    Last edited by a moderator: Apr 16, 2013
  19. popowich

    popowich EQ Forum Admin Staff Member

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    Last edited: Jun 5, 2016
  20. Rara

    Rara New Email

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    Hi everyone! I'm having some troubles with my yahoo account for about 2 weeks now, and even though I sent 2 e-mails to yahoo customer care at the following adresses (cc-advoc@yahoo-inc.com/ mail@cc.yahoo-inc.com) I got no response. I also tried the email adress I found here on this forum (account-security-help@cc.yahoo-inc.com), but I received a failure notice, so I guess there's something wrong with the adress. I don't know what else to do, so I'll try to explain my problem here, maybe someone can help. I try to access my email account, and even though the password and the id are correct, a security question asks me "where did you spent your honeymoon?". The problem is that this is not the security question I chose when I created the account, I perfectly remember the questions I selected, and ofcourse the answers. What should I do, considering I already tried to contact yahoo customer support with no success? Thank you for any advice!
     

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