Out of country cannot access hotmail account

Discussion in 'Help Desk' started by jmas, May 26, 2015.

  1. jmas

    jmas New Email

    Joined:
    May 26, 2015
    Messages:
    2
    Likes Received:
    0
    Am in Paris France and have been unable to access my hotmail account. I have even used the codes sent to me from hotmail to my other email account and I get a message that the code is invalid. innate plane reservations I need to check. Why send me codes that are invalid? I need to get into my account.
     


  2. popowich

    popowich EQ Forum Admin Staff Member

    Joined:
    Aug 12, 2008
    Messages:
    8,983
    Likes Received:
    120
    Hi jmas,

    Here are some helpful links for verifying, and worst case, treating an account as hacked and trying to recover access:

    How to verify a Hotmail account - Your account has been temporarily blocked | Email Questions

    How to recover a lost Hotmail password / How to regain control of a hacked account | Email Questions

    Do you have any family still in the United States? Try having them login and setup 2 step logins with Google Authenticator:

    How to turn on 2 step authentication (login verification) in Hotmail | Email Questions

    Another trick to try is have them create an application password and then have you try that from Paris.

    The application passwords are designed to work and let you login without requiring a second form of authentication.
     

    Last edited: May 26, 2015
  3. jmas

    jmas New Email

    Joined:
    May 26, 2015
    Messages:
    2
    Likes Received:
    0
    Thanks for prompt response. Yes spouse will try your suggestion. He is still in USA.
     
  4. THERESA

    THERESA Customer Service Staff Member

    Joined:
    Aug 12, 2008
    Messages:
    884
    Likes Received:
    11
    Let us know if this is resolved. We would like the feedback.
     

Want to reply or ask your own question?

It only takes a minute to sign up (and it's free!). Click the orange sign up button to choose a username and then you can ask your own questions on the forum.
Loading...