Opening Yahoo email

Discussion in 'Help Desk' started by LoriThomas, Sep 26, 2012.

  1. LoriThomas

    LoriThomas New Email

    Sep 26, 2012
    Likes Received:
    When accessing my email from my home or office I can't open, delete or compose a new email. When I select help or my yahoo or make any other selection it locks up, I have to just close it. It has been doing this for weeks. But I can open, delete or do anything i want from my phone!


    THERESA Customer Service Staff Member

    Aug 12, 2008
    Likes Received:
    Could you possibly have a virus on your computers? If your home or office pc is infected, there is a good chance they both are. Try running your virus protection program and see if it finds anything. You could also try opening your yahoo mail from a different computer. (a friend or family member) It sounds to me like you have a virus if it works fine on your phone. Even if you run your antivirus program and find nothing, I would still test it from a friend or family member's computer to be sure there isn't a virus that is not being detected.

    Let us know what happens so we can help other people in the future.


Want to reply or ask your own question?

It only takes a minute to sign up (and it's free!). Click the orange sign up button to choose a username and then you can ask your own questions on the forum.