Not receiving some emails to hotmail account

Discussion in 'Hotmail' started by Kate, Apr 20, 2016.

  1. Kate

    Kate New Email

    Joined:
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    Hi,

    For some reason, I am not receiving emails from an eircom.net account unless they reply to an email I sent. If they send a new email to my Hotmail account it does not reach me. It is not in my junk folder nor any of their folders, apart from their sent folder. Can you please help?

    Thank you
     


  2. unlocktheinbox

    unlocktheinbox Unlock The Inbox

    Joined:
    Feb 2, 2016
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    Kate,

    This is a common problem, but with many different solutions. I just checked your domain eircom.net. You don't have an SPF record set up. The first thing I would do is test your email configuration and authentication and go from there.
     

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