Not Receiving Email in Hotmail

Discussion in 'Hotmail' started by dm1405, Jul 26, 2010.

  1. dm1405

    dm1405 New Email

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    Hi,

    I am using coolcapricorn.com domain of hotmail. Since last 2 weeks i am not able to receive single emails in my account. Even if i send to my own account it does not hit inbox. Neither bounce msg comes if i send to wrong emails id's.

    If i send mails it reaches to others successfully. I tried contact support team but there is no response.

    Is there any way i can get this sorted out.
     


  2. popowich

    popowich EQ Forum Admin Staff Member

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    Hello,

    From what I can see coolcapricorn.com has nothing to do with Hotmail.

    Domain name: coolcapricorn.com

    Administrative Contact:
    Diadem Technologies Pvt. Ltd.
    Hriday Biyani (dns@diadem-tech.com)
    +1.3323581901
    Fax: +1.3323581905
    P-245, Block-A, Lake Town
    KOLKATA, 700064
    IN


    Are you sure that you are experiencing a problem with the Hotmail service?

    Hotmail users were recently upgraded: http://www.emailquestions.com/email-articles/2292-new-windows-live-hotmail-features.html

    For help resolving problems with the new Hotmail: http://www.emailquestions.com/hotma...ms-including-blank-pages-login-redirects.html
     

  3. dm1405

    dm1405 New Email

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    Yup you are right, coolcapricorn.com domain registrar is Diadem Technology. But my email id i.e. darpan@coolcapricorn.com was registered through coolhotmail web and it belong to Windows Live Team. I had contacted domain registrar to change MX record as i found that this domain has expired from 19th July, 2010 and i started facing problem since 19th July, 2010 only.

    I asked Diadem Technology to renew the same and update MX record but they informed me that as this domain is registered by Windows Live team they will have to contact them, i informed to Windows Live team also but there is no response. They have only escalated my thread but since last 48 hrs there is no response from them.

    Being this my primary email id i am totally frustrated as all my emails i am missing.

    Is there any other way you can suggest.
     
  4. popowich

    popowich EQ Forum Admin Staff Member

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    Interesting.

    Looking back in history I see that coolcapricorn.com -was- part of coolhotmail.com, and that coolhotmail.com is still owned by Microsoft :

    Registrant:
    Microsoft Corporation
    Domain Administrator
    One Microsoft Way
    Redmond, WA 98052
    US
    Email: domains@microsoft.com

    Registrar Name....: CORPORATE DOMAINS, INC.
    Registrar Whois...: whois.corporatedomains.com
    Registrar Homepage: www.cscprotectsbrands.com

    Domain Name: coolhotmail.com

    Created on..............: Mon, Aug 06, 2007
    Expires on..............: Sat, Aug 06, 2011
    Record last updated on..: Mon, Aug 03, 2009

    Administrative Contact:
    Microsoft Corporation
    Domain Administrator
    One Microsoft Way
    Redmond, WA 98052
    US
    Phone: +1.4258828080
    Email: domains@microsoft.com

    Technical Contact:
    Microsoft Corporation
    MSN Hostmaster
    One Microsoft Way
    Redmond, WA 98052
    US
    Phone: +1.4258828080
    Email: msnhst@microsoft.com

    DNS Servers:

    ns1.msft.net
    ns5.msft.net
    ns4.msft.net
    ns2.msft.net


    If it's true that Microsoft let the domain expire, let it stay expired for some time, and now someone else owns it, there probably isn't much you can do about it.

    Your timeline of the problem suggests Microsoft dropped the horoscope domains during the recent Hotmail upgrade :

    http://www.emailquestions.com/email-articles/2292-new-windows-live-hotmail-features.html

    It's a little odd since domains don't expire on demand. The timing is possibly a coincidence.

    Try posting a support question in Microsoft's support forum here :

    Hotmail Threads

    And please let us know the link to your question after it is posted so we can track the issue too.

    :thanks: -Raymond
     
  5. dm1405

    dm1405 New Email

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    Thanks for your reply, i had already posted support request in live support team, which is now recently escalated. Link to same is as below:

    Customer Escalations Threads

    thanks once again.
     
  6. sam1945

    sam1945 New Email

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    I am having the same issue since yesterday and my email ID ends with chennairocks.in

    Hotmail was offering these customized email ID's under coolhotmail.com where users could choose their email ID's

    It now appears coolhotmail.com is no longer registered.

    Not sure, how Hotmail could have missed this. This is rubbish.

    Also, I am unable to see any info, in the below link that you provided. Has Hotmail got back to you


     

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