How to avoid phishing

Discussion in 'Help Desk' started by Jive1, Sep 13, 2010.

  1. Jive1

    Jive1 New Email

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    Hey!
    I send out a newsletter almost every third week concerning the activities of our club.
    Some of my adressees' mail system reply me that my newsletter was not read/was deleted because of phishing.
    How can I avoid that?
    Greetz
    Jive1
     


  2. popowich

    popowich EQ Forum Admin Staff Member

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    Hello,

    I don't think this is really a phishing situation. For more on phishing see this article :

    http://www.emailquestions.com/email...otect-your-email-accounts-phishing-scams.html

    The basics of email list management are :

    • only send email to addresses that want it
    • remove addresses that bounce with permanent errors (5xx)
    • remove addresses that bounce several times with temporary errors (4xx)
    • make it easy to unsubscribe
    • let them know how they got subscribed
    • avoid sending email from shared IP addresses (other bad senders can your IP can affect your reputation)
    It's not uncommon for a couple emails or feedback loops to report spam./phishing when lazy list members use those buttons to block the email instead of following the unsubscribe procedure.
     

  3. Jive1

    Jive1 New Email

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    Hey!
    Thank you for your advice!
    However, I receive some messages telling that my newsletter was not read, and litterally telling PHISHING being the reason why it was not read and deleted.
     
  4. Jive1

    Jive1 New Email

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    Hey!
    Althoigh, I receiver some messages telling that my newsletter was not read and deleted due to PHISHING reasons.
     
  5. popowich

    popowich EQ Forum Admin Staff Member

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    Can you reply with one of the emails that you are receiving?

    Is it a feedback loop email from a large email provider such as AOL, Hotmail, or Yahoo?

    Are you receiving a lot of these emails?

    Do they include the original message?

    Is a spammer sending out phishing emails using your newsletter email address as part of the email?
     

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