How do I recover my account if I lose my password and secret token?

Discussion in 'SCRYPTmail' started by Latest Questions, Jul 1, 2015.

  1. Latest Questions

    Latest Questions postmaster & search

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    I lost my password and secret token. Is there a way to recover my account?
     


  2. popowich

    popowich EQ Forum Admin Staff Member

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    If you lose your password AND your ScryptmailToken.key file I believe it's not possible to reset your SCRYPTmail password.

    It is important to store the token .key file in a safe place when creating your @SCRYPTmail account.
     

  3. SCRYPTmail

    SCRYPTmail Email Service Provider

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    Unfortunately without knowing password or having secret token there is no way to proof account ownership. Our service build to protect your identity as much as possible, and we do not ask any additional information during account creation.

    In future we will add option to provide control questions or recover email. But at the moment, only option is to create a new account.
     
  4. Rockman

    Rockman Valued Member

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    I disagree. Keep your solution simply secure. Lose authentication credentials, game over for the account.
     

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