Can't open e-mail attachments

Discussion in 'Help Desk' started by Crandin, Sep 5, 2013.

  1. Crandin

    Crandin New Email

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    I can't open email attachments no matter what I do!

    I've tried the usual remedy of unclicking the 'potential virus' option in Outlook Security but it doesn't work.

    When I click on the attachment and request it to 'open' it just saves it. When I click on the saved file, it just saves it again.

    How do I fix this????
     


  2. popowich

    popowich EQ Forum Admin Staff Member

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    What extension does the file attachment have?

    Do you have a program associated with that extension that can open the file?
     

  3. Crandin

    Crandin New Email

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    It's an excel spreadsheet. I've never had a problem before. I have Windows XP and Microsoft Office. I recently changed my browser from Internet Explorer to Google Chrome (on advice from my service provider). Could that have something to do with it?
     
  4. popowich

    popowich EQ Forum Admin Staff Member

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    Open Windows Explorer.

    Go to Tools and select Folder Options

    Click the tab for File Types

    What program is associated with XLS right now?

    If it's unset or not excel try making it microsoft excel if you have it.

    Another way to try and force a fix could be to install the Microsoft Excel Reader (small download) or the free office suite Open Office (big download).
     
  5. Crandin

    Crandin New Email

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    Okay, I'll try that - thanks.
     
  6. Crandin

    Crandin New Email

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    I can't find Folder Options under Tools in IE. I don't use IE for internet browsing. I use Google Chrome. It does say IE is running without add ons. Don't know if that matters.
     
  7. popowich

    popowich EQ Forum Admin Staff Member

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    Windows Explorer (the thing you can use to view files, probably located in your accessories folder) not Internet Explorer the web browser. :)
     
  8. Crandin

    Crandin New Email

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    Ooops - sorry! :eek: It's been a long week.

    Anyway, the Excel Viewer suggestion worked! Thanks so much!!! :) :)
     
  9. Crandin

    Crandin New Email

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    Just one more question:

    The file opened but at the top it says it is in Compatibility Mode. ???
     
  10. popowich

    popowich EQ Forum Admin Staff Member

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    Not sure if that means upgraded or downgraded in your case but usually that means it's viewing as a different version of excel than the document was created in. For example maybe the excel was created as 2010 but you're reading as 2007 and possibly missing a feature or viewing in a slightly different page format.
     

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