Can't add Yahoo account to my Kindle Fire

Discussion in 'Help Desk' started by Jam, Apr 27, 2016.

  1. Jam

    Jam New Email

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    I had to de-register my Kindle Fire and after I re-registered it I can't add my Yahoo account. I keep getting the message "email address or password incorrect". The same thing is happening on my Verizon cell phone. It says it's the wrong user name or password. I know both are correct. I had changed my password earlier but have re-entered the new one with the same result. Amazon said it's a Yahoo issue. I'm not tech savvy enough to figure this out.
     


  2. popowich

    popowich EQ Forum Admin Staff Member

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    Hi Jam,

    Do you have 2 step logins enabled in Yahoo? It's possible the kindle doesn't support them for Yahoo.

    If needed, here is how to create an application password in Yahoo - How to create an application password in Yahoo Mail (yahoo keeps asking for my password)

    If that's not the problem, here are the directions for recovering your password if needed - Yahoo - How to recover a lost password / How to regain control of a hacked account

    Don't forget that one other devices you'll need to use your full email address as your username such as username@yahoo.com
     

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