Thanks for the reply, but I'm not sure that really helps me.
1) as an ex-user of Microsoft Outlook I
never had to add any senders addresses to my email address book and I still got mails perfectly well
2) I had a friend set up a completely brand new Hotmail account and send me a mail. I also sent him one. He got mine. I never got his.
I'm looking for an answer - including a set of "do this, then this...." steps to
fix this Hotmail problem. Can anybody help or is Hotmail a lost cause?