LuxSci - Email Services Review


Valued Member
LuxSci is a secure web and email hosting service founded in 1999: LuxSci - Compliant Business Email, Web, and Form Security and Solutions

This review is based on personal experience with LuxSci services in the past year or so, with a dozen or more interactions with support personnel. I have a university degree in computer science and work as a professional software developer, so I admit I can be hard to please and can smell BS and canned answers from a mile away.

With that in mind, let me say this: LuxSci has consistently provided me with the best customer service from any ESP I've ever dealt with. I've interacted with more than a few support people in the last couple of months, but LuxSci takes the cake overall.

They're not going to indulge your every whim, but they will solve any problem and answer any question you may have, no matter how technically complex, and if they say "we'll get back to you with an answer later" they do. Every time.

Moreover, LuxSci are exceedingly willing to listen to suggestions for improvements to their services, and I have personally had almost a handful of suggestions for their webmail interface be implemented in a matter of weeks. If you can think of a specific feature you'd like to see implemented, suggest it to support, and if accepted as a feature that will benefit all customers, chances are good that you'll see it implemented in the near future.

LuxSci supports all common email protocols: POP, IMAP, and SMTP, all available in SSL-secured versions. Their webmail interface is completely proprietary and very feature-rich with many keyboard shortcuts and little handy features not seen anywhere else (you can tag messages, for example, and the tags will show up in IMAP clients, too). It may not be the prettiest around, but once you get used to it, it does everything you want and more.

In addition to email hosting, the email package comes complete with a set of "Web Aides", including an online calendar, secure password storage, and other (more or less) useful services.

If you worry about your email and other personal information being in safe hands, LuxSci is a good bet, because (according to themselves, at least) "the security of your communications is at the very heart of LuxSci's founding principles, and has been a focus since our inception". This assumes you trust them, of course, but that's the case with every company you choose to do business with on the Internet.

Read more: LuxSci Security

In addition to email hosting, LuxSci also provides a vast array of additional services, including website hosting, bulk email services, HIPAA compliant email, forms, and web sites, etc. I've never subscribed to any of those services, so I can't comment on them.

LuxSci's email pricing structure favour multiple accounts in a domain, with a single account starting at $9/mo and additional accounts at $1.5/mo (approximately). This is more expensive than most other services, but worth it in my opinion.

LuxSci provides 30-day trial accounts free of charge, so if you want to take their services for a spin, go right ahead and click this link:

Apply for a free trial account at LuxSci

Feel free to drop me a PM if you have any questions or want me to elaborate something in the above.