Raymond, hope you see this, if not I will create a new thread.
I have had a look at my friend's computer, and one of the problems became clear. She was opening up her pictures folder (she is an artist) and clicking on a link to the left of the window which would send the chosen file or folder to e-mail, and of course it was looking at the Outlook Express client, which was their old account.
Is there any way she can make GMail the default for 'desktop' activity?
I have shown her how to attach photos on GMail so it isn't the end of the world if she can't use the link-to-email options within Windows.
She doesnt want to delete the old e-mail account yet as it is still receiving traffic, but when she does I can show her what to do and how to make OE invisible.
The other problem is what I suspected, that she is going on to sites and logging in to her account, and needs to change her account details on the site web page.
She said she had contacted most of the sites by e-mail to notify the change of e-mail address, and that they had answered via Google, but in my view she needs to change the data on the page herself - do you think so? Cookies.
We couldn't find out where to do this on the page we visited, but there must be an option somewhere on there.
Thought you would like to know since you were kind enough to offer help