How to create canned answers

EQ Admin

EQ Forum Admin
Staff member

Would you like to use canned answers but don't know how to get started?

The same quicktext program that can be used for creating email signatures in Mozilla Thunderbird can also be used for creating canned responses!

To download and install the Quicktext add-on please follow these steps:

  • Download the Quicktext add-on and save the file to your desktop.
  • Open Thunderbird and select Add-ons from the Tools menu.
  • Now click Install and select the Quicktext XPI file from your desktop.
  • Select Install Now and click Restart Thunderbird after the installation completes.
To create your canned answers:

  • Select Quicktext from the Tools menu.
  • Add a group called "Canned Answers"
  • Create as many templates as you like with descriptive titles such as "Customer Service Phone Number" and "Top 10 service problems and resolutions"
  • Edit the content of the templates and save them when done.