Hotmail account blocked


New Email
My hotmail account is blocked and it asked my to give the mobile number to send the text but never worked than I contact costomer service and I provided the information as much as correct as I made this E-mail Account 10 years ago so can not rememebr some correct information and now I have recevievd this message
Unfortunately, we could not verify your ownership of using the information you provided. Your account recovery request with issue number 30311336 has been closed.

Can any body help me what should I do?