Hello Customer Name,
I apologize but we do not have enough information to begin working on this e-mail problem. In order to help troubleshoot this issue we need the full e-mail headers from the e-mail message. The full e-mail headers will allow us to view additional details of the message including its origin and the path it took to your mail server. To obtain this information please follow the instructions for your e-mail client at the following link:
http://www.emailquestions.com/full-email-headers/
If you have any further questions or concerns please let us know.
Your Name
Your Company Name
Your Companies Customer Service Number
{Insert the clients original question and contact information here}
I apologize but we do not have enough information to begin working on this e-mail problem. In order to help troubleshoot this issue we need the full e-mail headers from the e-mail message. The full e-mail headers will allow us to view additional details of the message including its origin and the path it took to your mail server. To obtain this information please follow the instructions for your e-mail client at the following link:
http://www.emailquestions.com/full-email-headers/
If you have any further questions or concerns please let us know.
Your Name
Your Company Name
Your Companies Customer Service Number
{Insert the clients original question and contact information here}
