Delivery has failed

Discussion in 'Help Desk' started by John Van Blanc, Feb 15, 2017.

  1. John Van Blanc

    John Van Blanc New Email

    Joined:
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    Certainly no whiz here but my problem is this; emails that are sent to my specific address ARE being delivered but the sender gets a delivery failed notice. And the message reads; Your message cannot be delivered to the following recipients;
    Recipient address: keyhole@usa.com
    Original address: 'my actual email address'.
    Reason: Remote SMTP server has rejected address.
    Diagnostic code: step; 550 Requested action not taken; mailbox unavailable.
    Remote system: dns;mx01.mail.com (TCP|17.142.194.252|59347|74.208.5.22|25) (mail.com [mxgmxus005] Nemesis ESMTP Service ready)

    I do not have any connection to this keyhole@usa.com address.

    I do not know why this erroneous @usa.com address is attached.

    Anyone help.
     


  2. popowich

    popowich EQ Forum Admin Staff Member

    Joined:
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    Hi John,

    Check the email forwarding and message rules in both your email client and your webmail login.

    The above problem is a sign that your account was compromised and a copy of your incoming email is being forwarded to another email address.

    In addition to your regular communications, that would also allow an attacker to receive password reset emails for other services associated with your email address.
     

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