bellsouth email help

jackb

New Email
my sister is visiting and has Thunderbird email and uses bellsouth.net. She can't send or receive emails at my house. I use Road Runner from Time Warner. Are they incompatible?

PS I have been doing some research and have tried several different server settings - both pop and smtp settings and nothing seems to work
 
Last edited:

popowich

EQ Forum Admin
Staff member
Re: email help

Hello,

The name server is not valid. Try this name: smtp-server.triad.rr.com
 

jackb

New Email
She is now gone but on her next trip you are saying I should type "smtp-" in front of "server.triad.rr.com"?
 

popowich

EQ Forum Admin
Staff member
Yes, the name that you tried does not exist in DNS, you missed the smtp- in front of it.
 
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