my friend can read an email in AOL then mark in unread from the Action menu. I can't get that option on my Action menu after reading an email - mine stay unbolded - she can mark her read mail unread and it goes back to bold.
Update I clicked on shortcuts and it tells you that ctrl-alt-u is how you mark messages unread.....however that doesn't do anything either. Every other shortcut works fine though, its just the mark unread (ctrl-alt-del) option that has seemed to be disobedient. i'm starting to think its because I have a free account. Am I right???
To be able to mark a message "unread" in AOL Webmail, you must be in 'Unified Inbox'.
To switch to this inbox view, go to 'options', 'mail settings', scroll down and check the box next to 'Unified...'.
If you do not want to change your inbox view, open the message and use 'Ctrl-Alt-U'.
You must be within the opened message for this to work.