I could not log into my Hotmail account email@example.com. Have requested a reset link. they send the link to firstname.lastname@example.org (THIS MAIL DOES NOT EXIST ANYMORE) & Jan.Wilken@trensnet.net. We received the rest link and changed the password but still is blocked. Now it is asking me for a access code which I do not have and they say that they will send it to my pwilken a address which does not exist. How can I get a access code sent to my husband alternative address.