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Unfortunately it's everything. I had him send an email with subject line test only and it failed. He sent a test to my work email and that got through. So thinking it may be Centurylink after all which is our home email provider.

Hi. Haven't been able to find too much info in terms of a layman's fix and my ISP is not much help. I have a business acquaintance that has been trying to email us business info from his work email as well as his AOL account. He keeps getting a bounce back with the message referring to SMTP...