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Old Friday, December 13th, 2013   #1
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I have a bellsouth.net ,windows live account. I have forgotten my bellsouth password and they claim my name does not match the last name of the person with my address. Talking to ATT customer service is an exercise in futility . Help please.
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Old Friday, December 13th, 2013   #2
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Default Re: Forgotten Password

Hello,

Do either of these password reset processes work for your AT&T / bell south acocunt?

https://www.att.com/olam/unauth/fpwdEnterUserId.myworld

Change or reset your AT&T passwords- AT&T Email Support*

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Old Friday, December 13th, 2013   #3
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Both of the suggested sites ask for my email address (had it for Years} and the last name of the person or account connected with the account. My last name has not changed either. Yet it says it does not match ?????

Thanks for the answer
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Old Friday, December 13th, 2013   #4
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Default Re: Forgotten Password

Try asking for the call to be escalated.

Try asking if they will accept a picture of your drivers license as proof of identity.

Please let us know if either of those suggestions help you to get back your email account.
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